FAQ

Size and Fit:
Kindly note that all our kaftans are ONE-SIZE, unless specified otherwise (e.g., petite or child sizes). To maintain our low-waste model, slight variations in kaftan lengths and widths may occur as we maximize material utilization during manufacturing. Please consult our product description section where each kaftan has been hand-measured for your convenience. Our kaftans are designed to be loose-fitting, with certain styles adaptable for both open and closed wear.

Care Instructions:
Our pieces are hand-washable in cold water and should be air-dried, unless otherwise stated. We recommend using shampoo for washing delicate fabrics and trims due to its gentle nature. For optimal results, steam your garments before wearing.

Color Variation:
While we make every effort to accurately represent the colors of our products on www.vinandmin.com, variations may occur due to lighting, digital photography, and individual monitor settings. We cannot guarantee that your monitor will display colors precisely.

As-Is Items:
Occasionally, we offer items at up to a 50% discount due to irregularities in material or tailoring, as stated in the item description. These items are sold "as-is" and deemed wearable at the time of purchase. As such, they are final sale, non-returnable, and non-refundable.

Payment Options:
For UAE buyers, we accept online credit card payments as well as Apple Pay, Google Pay, Shop Pay, STRIPE, Paypal, & Careem Pay.

For Singapore buyers, we accept credit card payments via STRIPE and prefer transactions through PayLah or PayNow. For PayLah or PayNow, please use phone number +6593844652 (Andrea Discepola).