FAQ

Size and Fit

Please note that all of kaftans are ONE-SIZE, unless indicated otherwise (i.e. petite or child sizes). However, in order to maintain our low-waste model, our kaftan lengths and widths may have slight variations as we strive to utilize all of our materials in the manufacturing process. Please refer to our product description section where we have hand-measured each and every kaftan for your ease of reference. All of our kaftans are meant to be loose-fitting, and can be worn open or closed.

 

Personalization

We are so excited to be able to offer our local customers the option to design their very own, personalized kaftan, according to your size, style, and choice of fabric & trim. We carry a limited selection of fabrics and trims that changes from time to time as we only import a small amount of each in order to uphold our slow fashion and zero waste model. Do note that as a result of Covid-19, all of our customized pieces are manufactured locally in Singapore, as opposed to the rest of our collections, which are manufactured in Bali. Our customized kaftans start at $200. All you have to do is send us your measurements and preferred sleeve and kaftan lengths, and we've got you covered! 

Customized pieces take approximately 5-7 business days to manufacture, and 3-5 business days to receive via our local courier. Alternatively, as soon as we receive your kaftan, you may opt to pick up your order from our design studio in Katong.

 

Care Instructions

All of our pieces may be hand-washed in cold water and hung to dry, unless indicated otherwise. We advise that you use shampoo to wash these delicate fabrics and trims, as shampoo is gentler on delicate clothing. For best results, we recommend that you steam or iron your garments before wear. 

 

Color variation

Every effort has been made to display as accurately as possible the colors of our products that appear on www.vinandmin.com. However, as there may be differences in display output due to lighting and digital photography, as well as color settings and capabilities of computer monitors, we cannot guarantee that your monitor's display of any color will be completely accurate.

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As-Is Items

From time to time, we offer up to a 50% discount for items that are sold “as-is” due to either an irregularity in the material or in the tailoring of the garment. Such irregularities are indicated on the item description and are deemed by you to be wearable at the time of purchase. As such, as-is items are final sale items and therefore, are non-returnable and non-refundable. 

 

Payment Options

Currently we accept credit card payments using STRIPE. For Singapore customers, we also accept (and prefer) payments via PayLah and PayNow. You may enter phone number +6593844652 (Andrea Discepola) to send payment via PayLah or PayNow.